Help Center

Please make sure you have checked for your answer in this Help Centre before contacting us.

We are currently experiecing very high numbers of messages, we are working hard to get back

to you as soon as we can.

In case you can not find an answer to this section please contact us by completing the form

contact us or by e-mail in support@mazi.com

Yes! MA-ZI was founded by people with many years experience in the fashion industry. We take

your business seriously and, above all, want our customers to be happy. We accept a number

of the most-trusted online payment methods available today.

We accept the following payment cards: Visa, MasterCard and American Express. We also

accept PayPal, Giftcards and Prepaid Debit cards.

Please note: All payments must be made online when placing your order. We do not have the

ability to place an order on your behalf.

When you reach the final billing page and submit your order, we will immediately contact your

bank or card issuer for authorisation to take payment from your account.

View our Size Guide here

Our team of customer service representatives is standing by to assist customers along every

step of the way - from just browsing, to ordering and shipping . You can reach our customer

service department by completing the form contact us or by e-mail in Here

Track your order here

Enter your order number.

Its on your order confirmation or dispatch email

If you have received your dispatch email then this means that your order is on the way, simply

enter the order number above and hit find order to track your order.

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this

means we will be unable to make any changes as it’s already being processed at the

warehouse (literally within seconds!). You’ll need to place another order.

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. In the

unfortunate case that one of our products arrives damaged or defective please email us to

support@ma-zi.com so that we can get this fixed for you

To help us get this fixed for you ASAP, when you first contact us please include the following

information;

• Your name
• Order number
• Product name and code
• Pictures of the fault
• Description of the fault

(The product name and code can be found on your order confirmation email).

If you contact us via the 'Contact Us' form please have an image of the faulty item ready for

when you receive a reply as you won’t be able to attach the image on the form just yet. 

Please wait until you’ve spoken to our Customer Care team before you return anything to

provide you the return address and arrange the replacement of the product(s)!

Sorry! In case an items missing, we’ve either packed it wrong, it’s coming in more than one

parcel or it’s fallen off the back of the wagon. If your expected delivery date has passed, then

please head over to our Contact Us section and we will sort it for you.

We will get this fixed for you ASAP just head over to our Contact us section.

When you message, please include the following information:

• Your name
• Order number
• Product name and code of the item ordered
• Product name and code of the item received
• Picture of the incorrect item and a description of the incorrect item received

You won’t be able to attach an image of the incorrect item just yet but make sure you have one

ready for when you receive a reply from us. 

Please wait until you’ve spoken to our Customer Care team before you return anything to us so we can make sure we get the correct item to you as quickly as possible!

We often have promos running on our website, please remember to apply the promo when at

the checkout and to enter any promo code exactly as displayed on the website.

If you are having issues applying a promo to your order, these are some of the things to check:

• Is there a time limit to the promo? Some of our promos have time limits, your order must be placed before the promo ends to be applied to your order.
• Only one code can be used per order, if you already have a promo applied then we won’t be able to apply another to the same order.
• Check for any exclusions, some of our promos exclude products from some categories on our website.
• If you are using a delivery promo make sure you have selected the correct delivery method for the promo to work.

MA-ZI ship products to countries around the globe. And it generally take one-to-four weeks to

arrive at their destinations in most countries by standard shipping. This timeframe begins from

the time that a product is delivered to the carrier service by our warehouses and/or merchants.

Because we work with a number of different warehouses and/or merchants, it is typical for items

ordered from multiple warehouses and/or merchants to arrive at their destinations separately.

Express shipping is available at an elevated cost for customers who wish to receive their items

on an urgent basis.

You can click shipping info to know more.

We have two shipping method, Standard shipping and Express Shipping. You can click here  to

know more the shipping info.

MA-ZI does Not collect fees for any costs other than the products we sell and shipping. In some

unique cases, it is possible your local post office may request additional fees for customs, taxes

or VATs. If you have any questions regarding such fees, please contact your local post office.

You've got 7 working days to send something back to us from the day you receive it.

Unfortunately we can not accept returns after this time.

Please allow 48 hours with Paypal and 7-15 business days with credit card for your refund to appear.

We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back

at our warehouse, and again when we have processed your refund.

Log in your account select 'address' and you can either add a new one or edit an existing one.

We are unable to amend the delivery address on an order which has already been placed.

If you know your password its simple! Log into your account using your current password, then

under the account information section, you have the option to change your password. If you've

forgotten your password, at the account log in page select the forgotten password option and

follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab

on this page.

Log into your account, select payment details and either add, delete or edit your payment

options.