We hope you enjoy your shopping experience with us. Your satisfaction is always our first priority. CONTACT US here: support@ma-zi.com to get in touch with our customer service team and describe the items you want to return and the reason for your return.
Our Return Policy is as follows:
Returns postmarked after 7 business days of the delivery date
Any items marked “ Sale”
Damaged, washed, worn or altered items; items returned with deodorant, makeup,
smoke, perfume and/or stains
Swimwear, Swimsuits
Intimates, underwear, socks, tights, lingerie, hair accessories, bodysuits
and beauty products
Jewelry (earrings, necklaces, rings, etc.)
mask, accessories and shoes.
Unfortunately, we can not issue a refund and/or send your items back if any items listed above are returned to us.
MISSED OR RETURNED DELIVERIES
While we strive to provide the highest level of service, it is the customer's responsibility to ensure that the correct address details are provided for your order. We can not accept responsibility for deliveries that are delayed or lost due to an incorrect address being provided. All orders that are returned to sender (MA-ZI) due to incorrect information supplied by the customer (incorrect or incomplete address) will be processed as a normal return and issued store credit.
HOW TO MEASURE.
1: Bust
Measure under the arms at the fullest point around the bust horizontally.
2: Bra
Measure under the bust area.
3: Waist
Measure around the natural waistline.
4: Hips
With the feet together measure the fullest part.
5: Inside Leg
In are feet take the measurement from the inside leg and measure down the inside leg to the floor.